Acuity Insurance announced it has successfully launched automated billing chat capability (billing bot) using an artificial intelligence (AI) service. During regular business hours, a customer can start an automated chat at The billing bot is initially designed to handle simple and common queries, allowing Acuity’s billing representatives to focus on more complex inquiries.

“Acuity is constantly innovating and exploring new technologies to improve efficiencies and better meet customer needs,” said Ben Salzmann, Acuity President and CEO. “Our use of artificial intelligence is designed to streamline simple requests while giving customers fast access to our customer service team for interactions that require a human touch.” Read the full story here.