As the health care industry continues to struggle with staffing, UW Health is looking to artificial intelligence to help nurses respond to patient messages more efficiently.

More than 75 nurses within the health system are piloting a generative AI tool that drafts a response to patient messages in MyChart, Epic Systems’ electronic health record system. It’s part of a project launched by Epic and Microsoft last spring.

Amanda Weber, an RN clinical supervisor at UW Health, said nurses like herself start by reading the patient’s message and reviewing their chart, before evaluating the generated response.

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