The health care system finds itself adrift at sea, Epic Systems founder and CEO Judy Faulkner said Tuesday at the company’s annual Users Group Meeting.
The 80-year-old billionaire founder — dressed as a washed-up island explorer in torn clothes, beads and a feathered hat to match the conference’s “Castaway” theme — told the crowd of over 10,000 employees and partners of the health care software giant that health care systems are facing challenges like provider burnout, staffing shortages and provider and customer satisfaction. Epic is addressing these problems by providing more thorough training with software systems, connecting millions more patient records to data systems and reducing provider workload with the help of generative artificial intelligence.
The past few years have been “tumultuous” for providers and patients alike, Faulkner said, much like ocean storms battering a remote island.
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