Today, U.S. Senator Tammy Baldwin (D-WI) and Wisconsin Attorney General Josh Kaul called on Meta, owner of Facebook and Instagram, to answer for its poor customer service to Wisconsin small business owners attempting to regain access to their hacked Facebook and Instagram accounts. Recent reporting has documented Wisconsin small businesses are waiting weeks or months to regain access to their hacked account, threatening their ability to receive income.

“While Meta claims to be ‘in the business of small business,’ these small businesses can face enormous obstacles to regaining access to their accounts following a hack, resulting in lost income for weeks to months at a time,” Senator Baldwin and General Kaul wrote.

While Meta provides self-help tools in need of customer service, the services are often inadequate for solving business issues and customers are left without access to their accounts. Small business users that pay for additional services from Meta and provide Meta with their financial information may be victims of financial fraud by those that hacked the account – compounding the harm they suffer from losing access to their account.

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